Subscription & Billing
ForkLine costs $49.99 per month, flat. No per-order commission, no contract, no minimum volume — the price is the same whether you take ten orders a month or a thousand.
This is separate from card processing, which is Stripe's fee paid to Stripe. See Processing Fees Explained.
Your free month
New restaurants get 30 days free. Your card is charged $49.99 at the end of it, and ForkLine emails a reminder three days before the trial ends so it isn't a surprise.
Cancel any time during the trial and you're charged nothing.
Managing your subscription
Go to Admin → Subscriptions. You need Owner or Manager access — see Users & Roles.
From here you can:
- See your current status — Trialing, Active, Past due, Paused, or Canceled
- See when the next charge lands and for how much
- Update the card on file
- View your billing history
- Pause or cancel
Updating your payment method
- Go to Admin → Subscriptions.
- Choose to update your billing details.
- Enter the new card.
Do this before your old card expires. A failed charge moves you to Past due, and repeated failures eventually suspend the account.
If a payment fails
Your subscription moves to Past due and ForkLine emails you. Stripe retries automatically over several days.
Your restaurant keeps operating during this window — orders keep flowing and the register keeps working. Update the card from Admin → Subscriptions and the retry clears it.
Pausing and cancelling
Pausing suits seasonal closures — a shore restaurant shut for winter, say. Billing stops; your menu, orders, customers, and settings stay exactly as they were.
Cancelling ends the subscription at the end of the period you've already paid for. There's no early-termination fee and no notice period.
Both are under Admin → Subscriptions.
Cancelling doesn't delete your data. Your menu, order history, and customer records remain. If you come back, everything is where you left it. If you want data permanently deleted, ask support explicitly.
Hardware
If you ordered a printer or tablet through ForkLine, the hardware setup cost is a separate one-time payment shown on the Subscriptions page. Monthly billing may be locked until it's paid.
Hardware you buy yourself — a compatible Star printer or cash drawer from any supplier — has no ForkLine charge attached. See Receipt Printer Setup.
What's included
Everything. There are no tiers or feature gates:
- Unlimited orders, menu items, and staff accounts
- Your branded ordering page
- The register and card reader support
- The kitchen display
- Rewards and email marketing
- Delivery dispatch (courier fees are quoted to the customer)
- Onboarding support
Frequently asked
Is there a contract? No. Month to month, cancel any time.
Do you charge per order? No. $49.99 covers any volume. The only per-order cost is Stripe's processing fee, paid to Stripe.
Does the subscription come out of my payouts? No — it's billed separately to the card on file. Your Stripe payouts are your order revenue minus Stripe's fees. See Payouts & Timelines.
Can I run more than one location? Yes, each location is its own restaurant with its own subscription. Ask support about multi-location setup.
What if I need a custom price? Some accounts have a negotiated monthly price, which shows on the Subscriptions page instead of the standard one.
Where to go next
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