AI Phone Ordering
AI phone ordering answers your phone, takes orders, and puts them in the same queue as everything else. It's configured under Admin → AI Phone, available to Owners and Managers.
This is an optional add-on and is still in development. The configuration page exists and the underlying tools are built, but the feature isn't generally available yet. Contact support if you'd like to be involved early.
What it's for
The phone rings during a rush. Someone with their hands in a fryer has to answer it, get an order right over background noise, and write it on a pad — while customers wait at the counter.
The AI agent takes that call. It can answer questions about your menu and hours, build an order with modifiers, and send it through as a clean ticket.
How it works
- A customer calls your number.
- The agent answers and can discuss your live menu — the same one from Admin → Menu, so it never quotes an item you've marked unavailable or a stale price.
- It builds the order, confirming choices as it goes.
- It validates the order the same way your ordering page does.
- The order lands in Managing Orders and on the kitchen display, like any other.
Because it reads your live menu, there's no second menu to maintain.
What it knows
- Your menu — items, prices, descriptions, modifiers, availability
- Your hours — including split shifts and after-midnight closing
- Your prep times — so it quotes realistic pickup times
Everything comes from settings you already maintain.
Payment
A phone order is created unpaid and collected at the counter, unless you require payment for phone orders. See Ordering Settings.
Unpaid phone orders appear under the Unpaid chip on the register, where you take payment at pickup.
Configuration
The AI Phone page holds the technical connection details — an MCP endpoint URL and a phone number ID — used to connect ForkLine to the voice service. Support will walk you through it during setup; these aren't values to guess at.
Practical expectations
It won't handle every call. Complaints, large catering orders, and unusual requests need a person. Keep a path to a human.
Test it against your own menu before pointing real customers at it, especially if your items have unusual names.
Tell customers they're talking to an assistant. People are far more forgiving when they know, and in some places disclosure is legally required.
Where to go next
- Managing Your Menu — what the agent reads
- Store Hours
- Managing Orders
- Using the Register — collecting payment
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