# Managing Orders

**Admin → Orders** is the full order list — every order from every channel: your ordering page, the [register](/register-pos), and phone orders. The kitchen generally works from the [kitchen display](/kitchen-display); this page is where managers work.

## The four views

The tabs across the top are ordered by urgency, not by date:

| View | What's in it |
|---|---|
| **Needs action** | Orders ready for the kitchen — the working list |
| **Upcoming** | Scheduled orders not yet due to start |
| **Ready** | Made, waiting for pickup or handoff |
| **History** | Completed, delivered, and cancelled |

**Needs action** is the default and the one to keep open during service. **Upcoming** matters if you accept scheduled orders — an order for 6pm shouldn't clutter the 11am list, but you do want to see it coming.

## Order statuses

An order moves through these in order:

- **Pending** — created, not yet confirmed to the kitchen
- **Confirmed** — accepted and sent to the kitchen
- **Preparing** — being made
- **Ready** — made, waiting for the customer
- **Completed** — handed over, done

Delivery orders add courier stages between **Ready** and **Delivered**: **Dasher assigned**, **Dasher at pickup**, **Picked up**, then **Delivered**. See [Delivery Setup](/delivery).

**Cancelled** can happen from any stage. See [Refunds & Cancellations](/refunds).

### Moving an order forward

1. Open the order from the queue.
2. Choose the next status.

Kitchen staff can move orders forward from the [kitchen display](/kitchen-display) without opening the admin at all, which is usually how it happens during service.

The customer is notified automatically when their order is **Ready** — you don't need to text them.

## Finding an order

Filter and search from the top of the list. Search covers the customer's name, phone, email, and order number.

Ask the customer for their **order number** first — it's on their confirmation email and receipt, and it's unambiguous. Names are duplicated more often than you'd expect on a busy Saturday.

## Order detail

Opening an order shows everything about it:

- Items, quantities, modifiers, [combo selections](/bundles-and-combos), and item notes
- Customer name and contact
- Fulfillment — pickup, delivery, or dine-in — and the requested time
- Payment status and method
- **Rung up by**, for counter orders — see [Register Accounts](/register-accounts)
- The full status history with timestamps

From here you can also change status, [reprint](/receipt-layout), [refund](/refunds), or cancel.

## Reprinting a receipt

1. Open the order.
2. Choose **Reprint**.
3. Pick the **customer receipt**, the **kitchen copy**, or both, and how many.

Useful when a ticket jams, a customer wants a copy, or a cook loses a chit. See [Receipt Layout](/receipt-layout) for the difference between the two documents.

## Exporting to CSV

Choose **Export** to download the current list as a CSV for bookkeeping or your accountant.

The export reflects **order totals as charged**, before Stripe's processing fees. For fees and actual deposits, use your Stripe dashboard — see [Processing Fees Explained](/processing-fees) and [Payouts & Timelines](/payouts).

## Things worth knowing

**Stale orders auto-complete.** An order left open for 24 hours is completed automatically, so a forgotten ticket doesn't sit in the queue forever. It's a safety net, not a workflow.

**Unpaid counter drafts are invisible here.** A register ticket that hasn't been paid for isn't a real order yet — no order number, no kitchen ticket, not in this list. It becomes one on payment. See [Using the Register](/register-pos).

**Phone orders are real immediately.** Unlike a counter draft, a phone order fires to the kitchen at once and sits unpaid until the customer collects. Find these under the **Unpaid** chip on the register.

## Where to go next

- [Kitchen Display](/kitchen-display) — how the kitchen sees these
- [Refunds & Cancellations](/refunds)
- [Using the Register](/register-pos)
- [The Dashboard](/dashboard)